Book with Confidence - Our Booking Guarantee

We know that booking with confidence is more important than ever. That’s why Culture Trip is committed to taking the stress out of booking and making it hassle-free for you – every step of the way. From flexible booking options and clear cancellation charges to expert personal customer service and strict Covid health & safety procedures – read on to see why you can feel confident booking with us.

We know that plans can change – that’s why we’re offering flexible booking conditions to take the stress out of booking. Book now with a low refundable deposit and you can postpone or cancel free of charge – with a full refund – up to 56 days prior to departure. No questions asked.

The Travel Experts in our Customer Support team are ready to support you with personal service throughout every part of your journey. Need help choosing your next adventure, got a question or want to have a quick chat with one of our Travel Experts? Drop into our live chat or shoot us an email at tripssupport@theculturetrip.com. Or call us: you can reach us on +1 (678) 967 4965 from the US or +44 1630 350001 from the UK.

Your safety and wellbeing – as well as that of our employees and partners – are our top priority, so we’ve put strict Covid health and safety measures in place on all our trips. You can see the details of these measures on each of our itinerary pages.

We’re proud to say that since 2011, millions of people have trusted Culture Trip – and its award-winning content – to help them discover the world. Behind our trips is a team of highly experienced Travel Experts who know the world inside out, and who do all the planning for you – all you have to do is book and show up.

Behind Culture Trip is our owner PPF, one of Europe’s biggest investment companies – so you’re in safe hands. And for our trips we operate using a 3rd party trust bank account with PT Trustees which ensures that we are compliant with the Package Travel, Package Holidays and Package Tours Regulations in the UK.

We only ever use your personal information in accordance with the appropriate data protection law, and we use SSL encryption to keep your data secure when you book. Read more about how we keep your personal information safe in our Privacy Policy.

If you, or anyone in your booking party, test positive for Covid-19 and this happens within 14 days of your departure/commencement date, contact us immediately (providing medical evidence) as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:

1. Postponing your booking to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your booking, as well any increase in cost imposed by Suppliers); or
2. If not everyone on the booking is affected, you may be able to transfer your place on the booking to another person nominated by you, subject always to compliance with the requirements within our Booking Conditions and any amendment and administration charges payable; or
3. You may be able to claim these costs back from your travel insurance – please check your policy wording.

For more information, please see our Booking Terms and Conditions.

This policy may be subject to further amendment. It does not apply to multi-day tours provided by our third-party partners. We would recommend that you take out personal travel insurance that covers you in these circumstances.